Complaints
We aim to provide every client with clear, commercially focused legal advisory services. If something has gone wrong or you are unhappy with our service, we want to know — and we will work with you to put it right.
How to make a complaint
You can raise a complaint with us by:
- Email — using the address on our contact page, with “Complaint” in the subject line.
- Post — to our registered office (also on the contact page).
Please include:
- Your full name and the best way to reach you
- A short description of what has gone wrong, with relevant dates
- The outcome you would like
How we will handle your complaint
We will acknowledge your complaint within five working days, investigate the matter and provide you with a written response within 28 working days, or sooner where possible. Where the matter is complex and a fuller investigation is needed, we will keep you updated on timing.
If you remain dissatisfied
Hayhills Legal Advisory is a non-SRA-regulated legal consultancy. Because we are not authorised or regulated by the Solicitors Regulation Authority, complaints about Hayhills are not within the jurisdiction of the SRA or the Legal Ombudsman. The same applies to access to the SRA Compensation Fund.
If your complaint relates to data protection or how we have handled your personal data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.
Where your matter required regulated legal services and was referred by Hayhills to an authorised firm, the appropriate complaint route for that firm’s services is the SRA / Legal Ombudsman as relevant to that firm.
Important notice
Hayhills Legal Advisory is not a firm of solicitors and is not authorised or regulated by the Solicitors Regulation Authority. We provide non-reserved legal advisory and consultancy services only. Clients do not benefit from SRA regulatory protections, including access to the SRA Compensation Fund.